Organizations are increasingly looking for ways to streamline their IT and service processes. Concepts such as service automation, TOPdesk modules, and automating inflow, throughput, and outflow are common.
With the Service Automation Suite (SAS), Scope4mation offers a coherent approach to optimally utilize TOPdesk and connect it with other systems such as Qixium.
SCOPE4MATION & SAS
Scope4mation specializes in service automation around TOPdesk. SAS forms the foundation: a suite with which processes are not only recorded, but also automated and managed. This applies to both ITSM processes and broader business processes.
SAS: for TOPdesk administrators who seriously script, centrally secure this, and cleverly (re)use it!
QIXIUM AS INTEGRATION LAYER
Qixium plays a central role within SAS. The platform connects TOPdesk with other applications and data sources. Think of automatically exchanging data, enriching tickets, or controlling follow-up actions. This creates one streamlined whole instead of separate links.
TOPDESK MODULES IN COHERENCE
Many organizations use TOPdesk modules separately. SAS brings coherence to this!
Subject | Explanation |
|---|---|
TOPdesk change management | Register, assess, and execute changes in a structured manner, with support for decision-making, planning, and recording impact |
TOPdesk asset management | Centrally register and manage assets, including relationships with users, locations, contracts, and lifecycle statuses |
TOPdesk action sequences | Record sequences of fixed actions to handle tickets and changes consistently and more efficiently |
Service automation with SAS | Automate and expand processes around TOPdesk by centrally managing integrations, data flows, and process logic |
Inflow, throughput, outflow (ITO) | Automatically run IT and service activities around employees, tailored to HR and management processes |
AUTOMATE THE ITO PROCESS
The ITO process (inflow, throughput, outflow) is a frequently sought-after application. With SAS, HR, IT, and facility steps are automatically coordinated. Think of creating accounts, assigning resources, and timely revoking rights upon termination of employment.
SERVICE AUTOMATION AS A BASIS
Service automation goes beyond just IT. By automating processes end-to-end, grip, fewer error rates, and more predictability are created. SAS supports organizations in this step, with TOPdesk as a recognizable starting point and Qixium as a flexible engine behind it.
WHY SAS!
SAS is relevant for organizations that:
Want to use TOPdesk more intensively
Want less manual work in management processes
Want to automate ITO processes
Want to set up integrations sustainably and manageably
This makes SAS a logical answer to the search queries around TOPdesk, service automation, and process automation!
