Many organizations use Microsoft Intune to distribute and manage software. This provides technical insight, but in practice, control is often lacking. What software is actually installed, is the registration correct, and is the usage compliant with policies and licenses?
Intune provides extensive software metadata for this purpose, but this data is primarily technical in nature.
Situation
- Intune contains up-to-date software installations per device
- Software information consists of metadata such as version, installation status, device and user relationship
- TOPdesk is used for Software Asset Management and ITSM registration
- Manual checks and Excel overviews cause delays and errors
Approach with SAS
With the Service Automation Suite, Intune data is used in a structured way within the ITSM process.
1. Data import
- SAS reads software metadata from Intune.
2. Modeling and enriching
With the Qixium Data Flow Composer, this data is:
- cleaned up
- enriched with context (e.g., allowed, standard, or deviating, or application owner)
- linked to existing software assets and licenses in TOPdesk
3. Comparing and directing
SAS compares:
- installed software with registered software
- usage with license agreements
- policy with the current situation
Based on this, actions are started automatically.
4. Automation and feedback
- Software assets are automatically created or updated in TOPdesk
- Deviations are recorded as a notification or change
- All actions are traceable and verifiable
Just a quick note: One connection almost never remains one connection. By opting for central control right away, you prevent complexity from arising later….SAS helps you think ahead! Get in contact and we’ll go through it together!
Result
- Up-to-date and reliable software overview
- Less manual work
- Better license and compliance position
- Intune remains leading for execution
- TOPdesk remains leading for registration
- SAS ensures coherence, automation and control
Conclusion
Software Asset Management does not stop with insight alone. By cleverly utilizing Intune metadata and connecting it to TOPdesk, grip, control and scalability are created. SAS makes that step possible.
TOPdesk supports the management of your IT processes. Service automation across the entire process landscape is missing. We add that, with TOPdesk as your (IT) administration!
Also get started with Intune registering software in TOPdesk?
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