Steltix is a global supplier of ERP and related business solutions, operating in all time zones. They connect customers’ business ambitions with modern technology, guiding them in their digital transformation and continuous process improvement.
For Steltix, collaboration between TOPdesk environments is not about automating as much as possible, but about manageability and insight. Service notifications must arrive directly at the right place, changes must be visible, and collaboration with customers must remain predictable and controllable.
With TCH within the Service Automation Suite, TOPdesk collaborations are easily and transparently set up for Steltix. Notifications are consistently synchronized between MSP and customer environments, without complex action sequences or customization per customer. This ensures that it is always clear what is happening, where a notification is located, and what actions have been taken.
Where traditional TOPdesk-TOPdesk links rely heavily on the TOPdesk Collaboration Platform in combination with action sequences and customization, Steltix has consciously opted for a different approach. Action sequences are not designed for generic, scalable MSP integrations and in practice lead to complexity, high management costs, and limited reusability. With TCH, the starting point is one generic integration that can be centrally managed and easily expanded.
TOPdesk remains the central service management platform, while Qixium ensures coherence, structure, and insight into the complete TOPdesk-TOPdesk collaboration. Deviations and errors become visible, logging is centrally available, and adjustments are specifically possible.
“With TCH, TOPdesk collaborations are easily and visibly set up, with minimal use of action sequences.”
Peter van der Linden,
Managed Services Consultant / Security Officer, Steltix
