As a Managed Service Provider, Interstellar IT Services processes large volumes of service requests and associated time entries daily. In an organization where scalability and predictability are crucial, the process from registration to invoicing must not become a bottleneck.
As Interstellar grew, so did its complexity. While time entries were recorded in TOPdesk, the processing toward invoicing consisted of multiple manual steps and separate checks. What worked in a smaller setting became increasingly vulnerable in an MSP environment with multiple teams, clients, and contract types.
The need was clear: more control, less manual work, and a process that grows with the organization.
From separate steps to a closed chain
Together with Scope4mation, Interstellar chose the Service Automation Suite (SAS) as the central automation layer on top of TOPdesk.
With SAS, time tracking, validation, and financial processing are brought together into one cohesive process. Hours are automatically checked and forwarded without depending on manual transfers or implicit knowledge from employees.
The result:
Fewer administrative actions
Hardly any retrospective corrections
Predictable and consistent invoicing
Greater overview and control
“With SAS, we have gained more control over our processes and are less dependent on manual steps. This makes our way of working more scalable and reliable.”
Scalability without extra overhead
For an organization with more than 700 employees and a strong focus on managed services, cloud, and security, process control is essential. Thanks to SAS, Interstellar now has a structural management layer between registration and invoicing.
Growth no longer leads to extra administrative pressure but is absorbed within a controlled and automated chain.
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