As a TOPdesk administrator, you want to collaborate with other environments without your administration getting out of hand. No stacks of action sequences, no opaque logic, and no dependence on consultants for every change. You want overview, control, and a solution that grows with you.
The TCH (TOPdesk Collaboration Hub) was developed precisely for that purpose.
The TCH is a central hub that exchanges tickets and communication between multiple TOPdesk environments. TOPdesk remains in charge of the process. The TCH provides management, filtering, and coordination, outside your TOPdesk configuration.
One action sequence, centrally managed
Where collaboration between environments often leads to multiple action sequences and complex dependencies, the TCH deliberately works differently. You use one action sequence per environment. All logic and routing are handled centrally.
That means:
no action sequence spaghetti
no logic spread across TOPdesk
direct overview of what is happening
For you as an administrator, TOPdesk remains clear and manageable.
Just a moment. One link almost never remains one link. By directly opting for central management, you prevent complexity from arising later. The TCH helps you think ahead. Please contact us!
Full control over what you share
Not all information is intended for the other party. With the TCH, you determine per link what is and is not synchronized. Consider:
which comments are visible
which fields are shared
how status updates are processed
who is used as the submitter
This way you maintain control over communication and privacy, without manual actions.
Set up yourself and manage easily
The TCH is designed to be set up independently. The configuration is fully documented and logically structured. You make adjustments configurationally, not technically.
You can easily add new environments without extra action sequences or redesign. Scaling remains clear, even as the number of links grows.
Also suitable outside TOPdesk
If you also work with other service management tools besides TOPdesk, the TCH can also play a role in this. For example, notifications and changes can be synchronized at Ultimo based on Ultimo Jobs, with central management from the TCH.
In mixed landscapes, TOPdesk remains part of one manageable collaboration model.
What you set up today determines how manageable it remains tomorrow. Collaboration almost always grows. By opting for central management now, you prevent management from becoming unnecessarily complex later. Please contact us!
Why this works for TOPdesk administrators
The TCH aligns with how you want to work as an administrator:
overview instead of complexity
central management instead of fragmentation
manage yourself instead of being dependent
The result is scalable collaboration between environments, without your TOPdesk setup becoming increasingly complicated.
This is not an extra layer that you have to maintain. This is a solution that actually makes your management calmer.
Discuss your case with us!
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