Many organizations use AFAS as their HR source system and TOPdesk as their service platform. Synchronizing contacts and companies is usually arranged quickly.
However, the real problem arises when it comes to IDU data (inflow, transfer, and outflow), contracts, roles, authorizations, and feedback to AFAS.
And that problem costs money.
In practice, we see that organizations structurally:
Lose 2 to 4 FTE to manual changes, checks, and repairs
which amounts to €150,000 to €300,000 per year
mainly due to work between systems, not by AFAS or TOPdesk themselves
Why the TOPdesk import doesn’t help here
TOPdesk has an import function, but it is intended for simple, one-way data.
As soon as you:
want to write data back to AFAS
have multiple appointments or locations
- cannot process the data 1:1
want to apply IDU logic
- want to do this quickly with more applications
- or need audit logging
the import becomes rigid and maintenance-intensive. Instead of automation, extra management and manual work arise….
Just a moment. This almost never starts with a single case. One question almost always leads to multiple follow-up cases. Start that conversation, because that’s where the real value lies! Please contact us!
What we do differently
With SAS (based on Qixium), we form the structural bridge between AFAS, TOPdesk, and HR processes.
In concrete terms:
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you generate your own AFAS dataset
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you read from and write back what you need
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you process IDU logic centrally
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you keep TOPdesk personal cards fully up to date
you can expand this in a structured way with more applications
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everything functionally manageable, without scripts
And importantly: you can connect this in no time, without any technical hassle!
We are proud certified AFAS partners. This is not something you simply become as an iPaaS platform; we meet all the requirements that AFAS sets to connect safely and reliably with AFAS and exchange data with other sources and destinations via our Qixium-based solutions.
This certification guarantees that our links are tested, secure, and recognized by AFAS, which contributes to the quality and continuity of integrations, such as between AFAS and TOPdesk.
What this yields in euros!
By automating AFAS–TOPdesk–HR chains, the following disappear:
manual IDU processing
repair work and double checks
extra audit preparation
A structural saving of €200,000+ per year is realistic in practice.
And it doesn’t stop at one link.
One case often leads to three extra improvements. That is precisely why this only works well if you look at the chain together, not at separate integrations.
Want to know what this means for your organization? We are happy to look together at where processes get stuck, which chains affect each other, and where automation directly saves time and costs. Or do you have another question? Contact us!
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