For Steltix, collaboration between TOPdesk environments is not about automating as much as possible, but about manageability and insight. Service notifications must arrive directly at the right place, changes must be visible, and collaboration with customers must remain predictable and controllable.

With TCH within the Service Automation Suite, TOPdesk collaborations are easily and transparently set up for Steltix. Notifications are consistently synchronized between MSP and customer environments, without complex action sequences or customization per customer. This ensures that it is always clear what is happening, where a notification is located, and what actions have been taken.

Where traditional TOPdesk-TOPdesk links rely heavily on the TOPdesk Collaboration Platform in combination with action sequences and customization, Steltix has consciously opted for a different approach. Action sequences are not designed for generic, scalable MSP integrations and in practice lead to complexity, high management costs, and limited reusability. With TCH, the starting point is one generic integration that can be centrally managed and easily expanded.

TOPdesk remains the central service management platform, while Qixium ensures coherence, structure, and insight into the complete TOPdesk-TOPdesk collaboration. Deviations and errors become visible, logging is centrally available, and adjustments are specifically possible.

“With TCH, TOPdesk collaborations are easily and visibly set up, with minimal use of action sequences.”

Peter van der Linden,
Managed Services Consultant / Security Officer, Steltix

New employees who immediately have the correct access, resources, and rights upon joining. Job changes where only what is truly necessary moves along. And outflow where it is demonstrably recorded what stops, when, and why. For Strukton, this is no longer a matter of trust, but of control and insight.

With the implementation of the IDU solution within the Service Automation Suite, Strukton has gained control over inflow, throughput, and outflow. Access, rights, and resources are no longer managed manually, but assigned based on established processes. It is always clear who has what, why it is set up that way, and since when this applies.

Strukton was explicitly not looking for a classic IAM solution that primarily automates, but an approach that connects direction, execution, and systems. TOPdesk functions as a central point of control, while the Service Automation Suite ensures coherence, structure, and insight into the entire IDU process. Deviations become visible, so that targeted adjustments can be made.

For us, this is not about automating for the sake of automation, but about control. Control over who has access to which resources, why, and at what time. With this approach, we finally have overview and control over the entire process.

Ard van Spelde, Strukton Business Support

Are you also curious about how Strukton gained control over inflow, throughput, and outflow, and what this has concretely delivered for security, compliance, and manageability?