{"id":5503,"date":"2026-02-24T11:54:26","date_gmt":"2026-02-24T10:54:26","guid":{"rendered":"https:\/\/serviceautomation.eu\/interstellar-greater-control-over-time-tracking-and-invoicing-within-a-growing-msp\/"},"modified":"2026-03-13T15:46:28","modified_gmt":"2026-03-13T14:46:28","slug":"interstellar-greater-control-over-time-tracking-and-invoicing-within-a-growing-msp","status":"publish","type":"post","link":"https:\/\/serviceautomation.eu\/en\/interstellar-greater-control-over-time-tracking-and-invoicing-within-a-growing-msp\/","title":{"rendered":"Interstellar &#8211; Greater control over time tracking and invoicing within a growing MSP"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5503\" class=\"elementor elementor-5503 elementor-5280\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a24eb97 e-flex e-con-boxed e-con e-parent\" data-id=\"a24eb97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c289371 elementor-widget elementor-widget-spacer\" data-id=\"c289371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76bea55 e-flex e-con-boxed e-con e-parent\" data-id=\"76bea55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-81423aa e-con-full e-flex e-con e-child\" data-id=\"81423aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2affb7c elementor-widget elementor-widget-text-editor\" data-id=\"2affb7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"305\" data-end=\"588\">As a Managed Service Provider, Interstellar IT Services processes large volumes of service requests and associated time entries daily. In an organization where scalability and predictability are crucial, the process from registration to invoicing must not become a bottleneck. <\/p>\n<p data-start=\"590\" data-end=\"927\">As Interstellar grew, so did its complexity. While time entries were recorded in TOPdesk, the processing toward invoicing consisted of multiple manual steps and separate checks. What worked in a smaller setting became increasingly vulnerable in an MSP environment with multiple teams, clients, and contract types.  <\/p>\n<p data-start=\"929\" data-end=\"1030\">The need was clear: more control, less manual work, and a process that grows with the organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93267a5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"93267a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"734\" height=\"360\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2026\/02\/Interstellar-png.webp\" class=\"attachment-medium_large size-medium_large wp-image-5504\" alt=\"\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2026\/02\/Interstellar-png.webp 734w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2026\/02\/Interstellar-png-300x147.webp 300w\" sizes=\"(max-width: 734px) 100vw, 734px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-385e1ee e-con-full e-flex e-con e-parent\" data-id=\"385e1ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c21fe8 elementor-widget elementor-widget-text-editor\" data-id=\"4c21fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>From separate steps to a closed chain<\/strong><\/h3><p data-start=\"1083\" data-end=\"1212\">Together with Scope4mation, Interstellar chose the Service Automation Suite (SAS) as the central automation layer on top of TOPdesk.<\/p><p data-start=\"1214\" data-end=\"1465\">With SAS, time tracking, validation, and financial processing are brought together into one cohesive process. Hours are automatically checked and forwarded without depending on manual transfers or implicit knowledge from employees. <\/p><p data-start=\"1467\" data-end=\"1481\">The result:<\/p><ul data-start=\"1482\" data-end=\"1629\"><li data-start=\"1482\" data-end=\"1520\"><p data-start=\"1484\" data-end=\"1520\">Fewer administrative actions<\/p><\/li><li data-start=\"1521\" data-end=\"1555\"><p data-start=\"1523\" data-end=\"1555\">Hardly any retrospective corrections<\/p><\/li><li data-start=\"1556\" data-end=\"1598\"><p data-start=\"1558\" data-end=\"1598\">Predictable and consistent invoicing<\/p><\/li><li data-start=\"1599\" data-end=\"1629\"><p data-start=\"1601\" data-end=\"1629\">Greater overview and control<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2feae8a elementor-blockquote--skin-quotation elementor-widget elementor-widget-blockquote\" data-id=\"2feae8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201cWith SAS, we have gained more control over our processes and are less dependent on manual steps. This makes our way of working more scalable and reliable.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Alex Bingen, ITSM Analist, Interstellar<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcac47 elementor-widget elementor-widget-text-editor\" data-id=\"6fcac47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Scalability without extra overhead<\/strong><\/h3>\n<p data-start=\"1895\" data-end=\"2138\">For an organization with more than 700 employees and a strong focus on managed services, cloud, and security, process control is essential. Thanks to SAS, Interstellar now has a structural management layer between registration and invoicing. <\/p>\n<p data-start=\"2140\" data-end=\"2270\">Growth no longer leads to extra administrative pressure but is absorbed within a controlled and automated chain.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffa8aee elementor-widget elementor-widget-text-editor\" data-id=\"ffa8aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p1\" style=\"text-align: center;\"><span style=\"color: #003366;\">&#8230;&#8230;.Curious about the whole story? <\/span><\/h3>\n<p data-start=\"2419\" data-end=\"2562\"> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbdbb2 e-con-full e-flex e-con e-parent\" data-id=\"0fbdbb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6febb96 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"6febb96\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;immediately&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h5 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Then download<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">immediately<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\"><br>the success story as a PDF! <\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-754c945 elementor-widget elementor-widget-heading\" data-id=\"754c945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Leave your details and you can download the PDF directly!<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804c651 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"804c651\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"ssaz\" name=\"New form\" aria-label=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"5503\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"804c651\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Service Automation Suite\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_680e12b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_680e12b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_680e12b]\" id=\"form-field-field_680e12b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_4a4dcea elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4a4dcea\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_4a4dcea]\" id=\"form-field-field_4a4dcea\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_2d9b408 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_2d9b408\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ld6FyAsAAAAAPYfpPrGuVpczjchvuCmjV9LUkrI\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4f4a880]\" id=\"form-field-field_4f4a880\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b507b elementor-widget elementor-widget-spacer\" data-id=\"71b507b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As a Managed Service Provider, Interstellar IT Services processes large volumes of service requests and associated time entries daily. 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