{"id":4992,"date":"2026-02-12T15:57:13","date_gmt":"2026-02-12T14:57:13","guid":{"rendered":"https:\/\/serviceautomation.eu\/?p=4992"},"modified":"2026-02-12T15:53:18","modified_gmt":"2026-02-12T14:53:18","slug":"steltix-manageable-topdesk-collaboration-for-msp-services","status":"publish","type":"post","link":"https:\/\/serviceautomation.eu\/en\/steltix-manageable-topdesk-collaboration-for-msp-services\/","title":{"rendered":"Steltix | Manageable TOPdesk Collaboration for MSP Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4992\" class=\"elementor elementor-4992 elementor-4426\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a24eb97 e-flex e-con-boxed e-con e-parent\" data-id=\"a24eb97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c289371 elementor-widget elementor-widget-spacer\" data-id=\"c289371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0062395 e-flex e-con-boxed e-con e-parent\" data-id=\"0062395\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-574f11c elementor-widget elementor-widget-image\" data-id=\"574f11c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"83\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/steltix-logo-300x83.webp\" class=\"attachment-medium size-medium wp-image-4993\" alt=\"\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/steltix-logo-300x83.webp 300w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/steltix-logo-1024x283.webp 1024w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/steltix-logo-768x212.webp 768w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/steltix-logo-1536x425.webp 1536w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/steltix-logo.webp 1920w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/steltix-logo-1320x365.webp 1320w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd2b6e9 elementor-widget elementor-widget-spacer\" data-id=\"fd2b6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76bea55 e-flex e-con-boxed e-con e-parent\" data-id=\"76bea55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a663213 e-con-full e-flex e-con e-child\" data-id=\"a663213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93267a5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"93267a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"945\" height=\"570\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-steltix.webp\" class=\"attachment-large size-large wp-image-4994\" alt=\"\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-steltix.webp 945w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-steltix-300x181.webp 300w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-steltix-768x463.webp 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81423aa e-con-full e-flex e-con e-child\" data-id=\"81423aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2affb7c elementor-widget elementor-widget-text-editor\" data-id=\"2affb7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><strong><span class=\"s1\">Steltix<\/span><\/strong> is a global supplier of ERP and related business solutions, operating in all time zones. They connect customers&#8217; business ambitions with modern technology, guiding them in their digital transformation and continuous process improvement.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-385e1ee e-flex e-con-boxed e-con e-parent\" data-id=\"385e1ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c21fe8 elementor-widget elementor-widget-text-editor\" data-id=\"4c21fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">For Steltix, <strong>collaboration<\/strong> between TOPdesk environments is <strong>not about automating as much as possible<\/strong>, <strong>but about manageability<\/strong> and <strong>insight<\/strong>. Service notifications must arrive directly at the right place, changes must be visible, and collaboration with customers must remain <strong>predictable<\/strong> and <strong>controllable<\/strong>. <\/p><p class=\"p1\">With TCH within the Service Automation Suite, TOPdesk collaborations are easily and transparently set up for Steltix. <strong>Notifications are consistently synchronized<\/strong> between MSP and customer environments, <strong>without complex action sequences<\/strong> or <strong>customization<\/strong> per customer. This ensures that it is always clear what is happening, where a notification is located, and what actions have been taken. <\/p><p class=\"p1\">Where traditional TOPdesk-TOPdesk links rely heavily on the TOPdesk Collaboration Platform in combination with action sequences and customization, Steltix has consciously opted for a different approach. Action sequences are not designed for generic, scalable MSP integrations and in practice lead to complexity, high management costs, and limited reusability. With TCH, the starting point is <strong>one generic integration<\/strong> that can be <strong>centrally managed<\/strong> and <strong>easily expanded<\/strong>.  <\/p><p class=\"p1\">TOPdesk remains the central service management platform, while Qixium ensures coherence, structure, and insight into the complete TOPdesk-TOPdesk collaboration. <strong>Deviations and errors become visible<\/strong>, logging is centrally available, and <strong>adjustments<\/strong> are specifically <strong>possible<\/strong>.<\/p><blockquote><p>\u201cWith TCH, TOPdesk collaborations are easily and visibly set up, with minimal use of action sequences.\u201d<\/p><\/blockquote><p style=\"text-align: left;\">Peter van der Linden,<br>Managed Services Consultant \/ Security Officer, Steltix<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffa8aee elementor-widget elementor-widget-text-editor\" data-id=\"ffa8aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p1\" style=\"text-align: center;\"><span style=\"color: #003366;\">&#8230;&#8230;.Curious about the whole story? <\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbdbb2 e-flex e-con-boxed e-con e-parent\" data-id=\"0fbdbb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6febb96 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"6febb96\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;immediately&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h5 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Then download<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">immediately<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\"><br>the success story as a PDF! <\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-754c945 elementor-widget elementor-widget-heading\" data-id=\"754c945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Leave your details and you can download the PDF directly!<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804c651 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"804c651\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"ssaz\" name=\"New form\" aria-label=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4992\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"804c651\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Service Automation Suite\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_680e12b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_680e12b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_680e12b]\" id=\"form-field-field_680e12b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_4a4dcea elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4a4dcea\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_4a4dcea]\" id=\"form-field-field_4a4dcea\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_2d9b408 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_2d9b408\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ld6FyAsAAAAAPYfpPrGuVpczjchvuCmjV9LUkrI\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4f4a880]\" id=\"form-field-field_4f4a880\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type='hidden' name='lang' value='en' \/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b507b elementor-widget elementor-widget-spacer\" data-id=\"71b507b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Steltix is a global supplier of ERP and related business solutions, operating in all time zones. 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