{"id":4987,"date":"2026-01-19T10:06:42","date_gmt":"2026-01-19T09:06:42","guid":{"rendered":"https:\/\/serviceautomation.eu\/mesdag-demonstrable-control-over-access-resources\/"},"modified":"2026-01-22T08:56:05","modified_gmt":"2026-01-22T07:56:05","slug":"mesdag-demonstrable-control-over-access-resources","status":"publish","type":"post","link":"https:\/\/serviceautomation.eu\/en\/mesdag-demonstrable-control-over-access-resources\/","title":{"rendered":"Mesdag | Demonstrable control over access &amp; resources"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4987\" class=\"elementor elementor-4987 elementor-4329\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a24eb97 e-flex e-con-boxed e-con e-parent\" data-id=\"a24eb97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c289371 elementor-widget elementor-widget-spacer\" data-id=\"c289371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-971e7fa e-flex e-con-boxed e-con e-parent\" data-id=\"971e7fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99c5ded elementor-widget elementor-widget-image\" data-id=\"99c5ded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"128\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2026\/01\/post-mesdag-logo-300x128.png\" class=\"attachment-medium size-medium wp-image-4988\" alt=\"\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2026\/01\/post-mesdag-logo-300x128.png 300w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2026\/01\/post-mesdag-logo-768x327.png 768w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2026\/01\/post-mesdag-logo.png 880w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76bea55 e-flex e-con-boxed e-con e-parent\" data-id=\"76bea55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a663213 e-con-full e-flex e-con e-child\" data-id=\"a663213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93267a5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"93267a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"493\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-succes-mesdag-1024x493.jpg\" class=\"attachment-large size-large wp-image-4989\" alt=\"\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-succes-mesdag-1024x493.jpg 1024w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-succes-mesdag-300x145.jpg 300w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-succes-mesdag-768x370.jpg 768w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-succes-mesdag-1536x740.jpg 1536w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-succes-mesdag-1320x636.jpg 1320w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/post-succes-mesdag.jpg 1721w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81423aa e-con-full e-flex e-con e-child\" data-id=\"81423aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2affb7c elementor-widget elementor-widget-text-editor\" data-id=\"2affb7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">FPC Dr. S. van Mesdag is a forensic psychiatric center where treatment and security converge. The center offers highly specialized care within a strictly secured environment, focusing on recovery, risk management, and public safety. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-385e1ee e-flex e-con-boxed e-con e-parent\" data-id=\"385e1ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c21fe8 elementor-widget elementor-widget-text-editor\" data-id=\"4c21fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">New employees who, on their first day of work, can <strong>immediately<\/strong> <strong>have the correct access and resources<\/strong>, and organizations that can always demonstrate <strong>who has what<\/strong>, <strong>why<\/strong>, and since <strong>when<\/strong>? At FPC Dr. S. van Mesdag, this is no longer a matter of trust, but of demonstrable control. <\/p><p class=\"p1\">With the implementation of the IDU\/IAM solution within the Service Automation Suite, Mesdag has <strong>gained control<\/strong> over physical and digital resources. Access, rights, and resources are assigned based on policy, laid down in processes, and made fully traceable \u2014 including motivation and approval. <\/p><p class=\"p1\">The organization was explicitly looking for <strong>not a classic IAM solution that primarily automates<\/strong>, but <strong>an approach<\/strong> <strong>that connects policy<\/strong>, execution, and systems with each other and makes them auditable. TOPdesk functions as a central point of control, while the Service Automation Suite ensures coherence, structure, and insight across the entire IDU process. <\/p><blockquote><p><i>For us, this is not about automating for the sake of automation, but about being able to account for who has which rights and resources, why, and since when. With this solution, we finally have an overview and control over the entire process. <\/i><i><\/i><\/p><\/blockquote><blockquote><p class=\"p1\">Willem Buik, Service Manager Mesdag<\/p><\/blockquote><p class=\"p1\">Are you curious about the challenges Mesdag faced, how they tackled them, and what this has concretely delivered?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbdbb2 e-flex e-con-boxed e-con e-parent\" data-id=\"0fbdbb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6febb96 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"6febb96\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;immediately&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h5 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Then download<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">immediately<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\"><br>the success story as a PDF! <\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-754c945 elementor-widget elementor-widget-heading\" data-id=\"754c945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Leave your details and you can download the PDF directly!<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804c651 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"804c651\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"ssaz\" name=\"New form\" aria-label=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4987\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"804c651\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Service Automation Suite\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_680e12b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_680e12b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_680e12b]\" id=\"form-field-field_680e12b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_4a4dcea elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4a4dcea\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_4a4dcea]\" id=\"form-field-field_4a4dcea\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_2d9b408 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_2d9b408\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ld6FyAsAAAAAPYfpPrGuVpczjchvuCmjV9LUkrI\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4f4a880]\" id=\"form-field-field_4f4a880\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b507b elementor-widget elementor-widget-spacer\" data-id=\"71b507b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FPC Dr. S. van Mesdag is a forensic psychiatric center where treatment and security converge. The center offers highly specialized [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":4990,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[79],"tags":[222,223,229,65,221,62,64,230,66,81,183,182,184,197],"class_list":["post-4987","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-story","tag-access-management","tag-accountability","tag-care","tag-flow","tag-iam","tag-idu","tag-inflow","tag-nis2","tag-outflow","tag-sas","tag-sas-assets","tag-sas-automations","tag-sas-forms","tag-sas-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mesdag | Demonstrable control over access &amp; 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