{"id":4629,"date":"2025-12-27T11:47:45","date_gmt":"2025-12-27T10:47:45","guid":{"rendered":"https:\/\/serviceautomation.eu\/collaboration-between-topdesk-environments-without-complexity\/"},"modified":"2025-12-30T08:37:45","modified_gmt":"2025-12-30T07:37:45","slug":"collaboration-between-topdesk-environments-without-complexity","status":"publish","type":"post","link":"https:\/\/serviceautomation.eu\/en\/collaboration-between-topdesk-environments-without-complexity\/","title":{"rendered":"Collaboration between TOPdesk environments, without complexity"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4629\" class=\"elementor elementor-4629 elementor-4317\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5267fd0 e-con-full e-flex e-con e-parent\" data-id=\"5267fd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b433d4b elementor-widget elementor-widget-spacer\" data-id=\"b433d4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4114bb elementor-widget elementor-widget-image\" data-id=\"e4114bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/TOPdesk_logo.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d24f4f7 e-con-full e-flex e-con e-parent\" data-id=\"3d24f4f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-294e647b elementor-widget elementor-widget-spacer\" data-id=\"294e647b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73ad8ef7 elementor-widget elementor-widget-text-editor\" data-id=\"73ad8ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">As a TOPdesk administrator, you want to collaborate with other environments without your administration getting out of hand. No stacks of action sequences, no opaque logic, and no dependence on consultants for every change. You want overview, control, and a solution that grows with you.  <\/p><blockquote><p class=\"p1\"><strong>The TCH (TOPdesk Collaboration Hub) was developed precisely for that purpose.<\/strong><\/p><\/blockquote><p class=\"p1\">The TCH is a central hub that exchanges tickets and communication between multiple TOPdesk environments. TOPdesk remains in charge of the process. The TCH provides management, filtering, and coordination, outside your TOPdesk configuration.  <\/p><h3 class=\"p1\">One action sequence, centrally managed<\/h3><p class=\"p1\">Where collaboration between environments often leads to multiple action sequences and complex dependencies, the TCH deliberately works differently. You use one action sequence per environment. All logic and routing are handled centrally.  <\/p><p class=\"p1\">That means:<\/p><ul><li><p class=\"p1\">no action sequence spaghetti<\/p><\/li><li><p class=\"p1\">no logic spread across TOPdesk<\/p><\/li><li><p class=\"p1\">direct overview of what is happening<\/p><\/li><\/ul><p class=\"p1\">For you as an administrator, TOPdesk remains clear and manageable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c2f3299 e-flex e-con-boxed e-con e-parent\" data-id=\"6c2f3299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1e7f5617 e-con-full e-flex e-con e-child\" data-id=\"1e7f5617\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9707fe elementor-view-framed elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2e9707fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36b4c9f0 e-con-full e-flex e-con e-child\" data-id=\"36b4c9f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59ba50bf elementor-widget elementor-widget-text-editor\" data-id=\"59ba50bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>Just a moment. <\/b>One link almost never remains one link. By directly opting for central management, you prevent complexity from arising later. The TCH helps you think ahead. Please <a href=\"https:\/\/serviceautomation.eu\/en\/contact\/\"><span style=\"text-decoration: underline;\">contact<\/span> <\/a>us!   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ceda45d e-flex e-con-boxed e-con e-parent\" data-id=\"ceda45d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed3887 elementor-widget elementor-widget-text-editor\" data-id=\"6ed3887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p1\">Full control over what you share<\/h3><p class=\"p1\">Not all information is intended for the other party. With the TCH, you determine per link what is and is not synchronized. Consider:  <\/p><ul><li><p class=\"p1\">which comments are visible<\/p><\/li><li><p class=\"p1\">which fields are shared<\/p><\/li><li><p class=\"p1\">how status updates are processed<\/p><\/li><li><p class=\"p1\">who is used as the submitter<\/p><\/li><\/ul><p class=\"p1\">This way you maintain control over communication and privacy, without manual actions.<\/p><h3 class=\"p1\">Set up yourself and manage easily<\/h3><p class=\"p1\">The TCH is designed to be set up independently. The configuration is fully documented and logically structured. You make adjustments configurationally, not technically.  <\/p><p class=\"p1\">You can easily add new environments without extra action sequences or redesign. Scaling remains clear, even as the number of links grows. <\/p><h3 class=\"p1\">Also suitable outside TOPdesk<\/h3><p class=\"p1\">If you also work with other service management tools besides TOPdesk, the TCH can also play a role in this. For example, notifications and changes can be synchronized at Ultimo based on Ultimo Jobs, with central management from the TCH. <\/p><p class=\"p1\">In mixed landscapes, TOPdesk remains part of one manageable collaboration model.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9646c2a e-flex e-con-boxed e-con e-parent\" data-id=\"9646c2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c260b52 e-con-full e-flex e-con e-child\" data-id=\"c260b52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4de59c3 elementor-view-framed elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"4de59c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52c0efb e-con-full e-flex e-con e-child\" data-id=\"52c0efb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-719c22d elementor-widget elementor-widget-text-editor\" data-id=\"719c22d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><strong>What you set up today<\/strong> determines how manageable it remains tomorrow. Collaboration almost always grows. By opting for central management now, you prevent management from becoming <strong>unnecessarily complex<\/strong> later. <b><\/b> Please <a href=\"https:\/\/serviceautomation.eu\/en\/contact\/\"><span style=\"text-decoration: underline;\">contact<\/span> <\/a>us!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c087e6f e-flex e-con-boxed e-con e-parent\" data-id=\"7c087e6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28337a2 elementor-widget elementor-widget-text-editor\" data-id=\"28337a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p1\">Why this works for TOPdesk administrators<\/h3><p class=\"p1\">The TCH aligns with how you want to work as an administrator:<\/p><ul><li><p class=\"p1\">overview instead of complexity<\/p><\/li><li><p class=\"p1\">central management instead of fragmentation<\/p><\/li><li><p class=\"p1\">manage yourself instead of being dependent<\/p><\/li><\/ul><p class=\"p1\">The result is scalable collaboration between environments, without your TOPdesk setup becoming increasingly complicated.<\/p><p class=\"p1\">This is not an extra layer that you have to maintain. This is a solution that actually makes your management calmer. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7144e251 e-flex e-con-boxed e-con e-parent\" data-id=\"7144e251\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-647636c8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"647636c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-139da96a elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"139da96a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;your case&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h5 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Discuss<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">your case<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">with us!<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3482f47f elementor-widget elementor-widget-heading\" data-id=\"3482f47f\" 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type=\"hidden\" name=\"referer_title\" value=\"Service Automation Suite\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_680e12b elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_680e12b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_680e12b]\" id=\"form-field-field_680e12b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required 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