{"id":3971,"date":"2025-12-19T15:16:31","date_gmt":"2025-12-19T14:16:31","guid":{"rendered":"https:\/\/serviceautomation.eu\/service-automation-with-topdesk-sas\/"},"modified":"2025-12-24T08:16:31","modified_gmt":"2025-12-24T07:16:31","slug":"service-automation-with-topdesk-sas","status":"publish","type":"post","link":"https:\/\/serviceautomation.eu\/en\/service-automation-with-topdesk-sas\/","title":{"rendered":"Service Automation with TOPdesk &amp; SAS!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3971\" class=\"elementor elementor-3971 elementor-3715\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8706ff3 e-flex e-con-boxed e-con e-parent\" data-id=\"8706ff3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eb1114d e-con-full e-flex e-con e-child\" data-id=\"eb1114d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bebaf0a elementor-widget elementor-widget-text-editor\" data-id=\"bebaf0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Organizations are increasingly looking for ways to streamline their IT and service processes. Concepts such as service automation, TOPdesk modules, and automating inflow, throughput, and outflow are common. <\/p><p class=\"p1\">With the Service Automation Suite (SAS), Scope4mation offers a coherent approach to optimally utilize TOPdesk and connect it with other systems such as Qixium.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2389d35 e-flex e-con-boxed e-con e-parent\" data-id=\"2389d35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-486be4c e-con-full e-flex e-con e-child\" data-id=\"486be4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8c4aeb1 e-con-full e-flex e-con e-child\" data-id=\"8c4aeb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff57f7 elementor-widget elementor-widget-spacer\" data-id=\"7ff57f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ced5cd elementor-widget elementor-widget-image\" data-id=\"9ced5cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/s4m_logo_transparant.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99fb5af elementor-widget elementor-widget-image\" data-id=\"99fb5af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"998\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/hartje_s4m_topdesk_beide-1024x998.png\" class=\"attachment-large size-large wp-image-3973\" alt=\"\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/hartje_s4m_topdesk_beide-1024x998.png 1024w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/hartje_s4m_topdesk_beide-300x292.png 300w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/hartje_s4m_topdesk_beide-768x748.png 768w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/hartje_s4m_topdesk_beide.png 1166w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee05f7d e-con-full e-flex e-con e-child\" data-id=\"ee05f7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f86aa7 elementor-widget elementor-widget-text-editor\" data-id=\"4f86aa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><b>SCOPE4MATION &amp; SAS<\/b><\/h3><p class=\"p1\">Scope4mation specializes in service automation around TOPdesk. SAS forms the foundation: a suite with which processes are not only recorded, but also automated and managed. This applies to both ITSM processes and broader business processes.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6de0793 e-flex e-con-boxed e-con e-parent\" data-id=\"6de0793\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8627543 e-con-full e-flex e-con e-child\" data-id=\"8627543\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71f59d0 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"71f59d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;TOPdesk administrators  &quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">SAS: for  <\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">TOPdesk administrators  <\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">who seriously script, centrally secure this, and cleverly (re)use it!<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d237be4 elementor-widget elementor-widget-text-editor\" data-id=\"d237be4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><b>QIXIUM AS INTEGRATION LAYER<\/b><\/h3><p class=\"p1\">Qixium plays a central role within SAS. The platform connects TOPdesk with other applications and data sources. Think of automatically exchanging data, enriching tickets, or controlling follow-up actions. This creates one streamlined whole instead of separate links.   <\/p><h3><b>TOPDESK MODULES IN COHERENCE<\/b><\/h3><p class=\"p1\">Many organizations use TOPdesk modules separately. SAS brings coherence to this! <\/p><table><thead><tr><th><p class=\"p1\"><b>Subject<\/b><\/p><\/th><th><p class=\"p1\"><b>Explanation<\/b><\/p><\/th><\/tr><\/thead><tbody><tr><td><p class=\"p1\">TOPdesk change management<\/p><\/td><td><p class=\"p1\">Register, assess, and execute changes in a structured manner, with support for decision-making, planning, and recording impact<\/p><\/td><\/tr><tr><td><p class=\"p1\">TOPdesk asset management<\/p><\/td><td><p class=\"p1\">Centrally register and manage assets, including relationships with users, locations, contracts, and lifecycle statuses<\/p><\/td><\/tr><tr><td><p class=\"p1\">TOPdesk action sequences<\/p><\/td><td><p class=\"p1\">Record sequences of fixed actions to handle tickets and changes consistently and more efficiently<\/p><\/td><\/tr><tr><td><p class=\"p1\">Service automation with SAS<\/p><\/td><td><p class=\"p1\">Automate and expand processes around TOPdesk by centrally managing integrations, data flows, and process logic<\/p><\/td><\/tr><tr><td><p class=\"p1\">Inflow, throughput, outflow (ITO)<\/p><\/td><td><p class=\"p1\">Automatically run IT and service activities around employees, tailored to HR and management processes<\/p><\/td><\/tr><\/tbody><\/table><h3><b>AUTOMATE THE ITO PROCESS<\/b><\/h3><p class=\"p3\">The ITO process (inflow, throughput, outflow) is a frequently sought-after application. With SAS, HR, IT, and facility steps are automatically coordinated. Think of creating accounts, assigning resources, and timely revoking rights upon termination of employment.  <\/p><h3><b>SERVICE AUTOMATION AS A BASIS<\/b><\/h3><p class=\"p3\">Service automation goes beyond just IT. By automating processes end-to-end, grip, fewer error rates, and more predictability are created.  SAS supports organizations in this step, with TOPdesk as a recognizable starting point and Qixium as a flexible engine behind it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cc183b e-flex e-con-boxed e-con e-parent\" data-id=\"6cc183b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e3b550a e-con-full e-flex e-con e-child\" data-id=\"e3b550a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0c8b840 e-con-full e-flex e-con e-child\" data-id=\"0c8b840\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b49f4ab elementor-widget elementor-widget-text-editor\" data-id=\"b49f4ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><b>WHY SAS!<\/b><\/h3><p class=\"p3\">SAS is relevant for organizations that:<\/p><ul><li><p class=\"p1\">Want to use TOPdesk more intensively<\/p><\/li><li><p class=\"p1\">Want less manual work in management processes<\/p><\/li><li><p class=\"p1\">Want to automate ITO processes<\/p><\/li><li><p class=\"p1\">Want to set up integrations sustainably and manageably<\/p><\/li><\/ul><p class=\"p3\">This makes SAS a logical answer to the search queries around TOPdesk, service automation, and process automation!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5bf52d e-con-full e-flex e-con e-child\" data-id=\"d5bf52d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-847e1d6 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"847e1d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"674\" height=\"367\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/sas-logo-v1.webp\" class=\"attachment-large size-large wp-image-3850\" alt=\"sas logo v1\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/sas-logo-v1.webp 674w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/sas-logo-v1-300x163.webp 300w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/07\/sas-logo-v1-46x25.webp 46w\" sizes=\"(max-width: 674px) 100vw, 674px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f95360 e-flex e-con-boxed e-con e-parent\" data-id=\"3f95360\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e1029e1 e-con-full e-flex e-con e-child\" data-id=\"e1029e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f285d elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"e1f285d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;your case&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h5 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Discuss<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">your case<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">with us!<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b90a8b7 elementor-widget elementor-widget-heading\" data-id=\"b90a8b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Leave your details and we will contact you as soon as possible! <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b94709c elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"b94709c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New form\" aria-label=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3971\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"b94709c\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Service Automation Suite\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_680e12b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_680e12b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_680e12b]\" id=\"form-field-field_680e12b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8266121]\" id=\"form-field-field_8266121\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Organizations are increasingly looking for ways to streamline their IT and service processes. Concepts such as service automation, TOPdesk modules, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":3972,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[80],"tags":[81,34,67,24],"class_list":["post-3971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-portfolio","tag-sas","tag-service-automation","tag-topdesk","tag-wijzigingen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Automation with TOPdesk &amp; SAS! 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