{"id":3937,"date":"2025-12-02T11:11:03","date_gmt":"2025-12-02T10:11:03","guid":{"rendered":"https:\/\/serviceautomation.eu\/easily-manage-your-mobile-it-assets-with-the-microsoft-intune-topdesk-integration\/"},"modified":"2025-12-24T08:11:20","modified_gmt":"2025-12-24T07:11:20","slug":"easily-manage-your-mobile-it-assets-with-the-microsoft-intune-topdesk-integration","status":"publish","type":"post","link":"https:\/\/serviceautomation.eu\/en\/easily-manage-your-mobile-it-assets-with-the-microsoft-intune-topdesk-integration\/","title":{"rendered":"Easily manage your mobile IT assets with the Microsoft Intune\u2013TOPdesk integration!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3937\" class=\"elementor elementor-3937 elementor-2916\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-385e1ee e-flex e-con-boxed e-con e-parent\" data-id=\"385e1ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c21fe8 elementor-widget elementor-widget-text-editor\" data-id=\"4c21fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Many organizations use Microsoft Intune for device management but lack an up-to-date and usable asset overview in TOPdesk. With the Microsoft Intune\u2013TOPdesk integration, you can automatically synchronize assets from Intune to TOPdesk Asset Management and directly link them to the correct person (or department\/organization). This way, you always know who is using which asset, without manual management!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbdbb2 e-flex e-con-boxed e-con e-parent\" data-id=\"0fbdbb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93267a5 elementor-widget elementor-widget-image\" data-id=\"93267a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"s4m_web_intune_saving\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzkzOCwidXJsIjoiaHR0cHM6XC9cL3NlcnZpY2VhdXRvbWF0aW9uLmV1XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMlwvczRtX3dlYl9pbnR1bmVfYmVzcGFyaW5nLndlYnAifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"694\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing-1024x694.png\" class=\"attachment-large size-large wp-image-3938\" alt=\"\" srcset=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing-1024x694.png 1024w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing-300x203.png 300w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing-768x521.png 768w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing-1536x1041.png 1536w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing-2048x1388.png 2048w, https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/12\/s4m_web_intune_besparing-1320x895.png 1320w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0875444 e-flex e-con-boxed e-con e-parent\" data-id=\"0875444\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-542e1da elementor-widget elementor-widget-heading\" data-id=\"542e1da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Why this integration?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b90389a elementor-widget elementor-widget-text-editor\" data-id=\"b90389a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">The main reasons to link Intune with TOPdesk are clear:<\/p><ul><li><p class=\"p1\">Your asset and relationship administration in TOPdesk is automatically organized and maintained<\/p><\/li><li><p class=\"p1\">You prevent confusion about who has what (and since when)<\/p><\/li><li><p class=\"p1\">You can advise, follow up, and replace faster<\/p><\/li><li><p class=\"p1\">Changes are easy to implement<\/p><\/li><li><p class=\"p1\">Ideally combined with onboarding\/offboarding processes (for example, for replacement or onboarding\/offboarding)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68d0e3d e-flex e-con-boxed e-con e-parent\" data-id=\"68d0e3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a37de5 elementor-widget elementor-widget-heading\" data-id=\"5a37de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What exactly does the integration do?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da0821d elementor-widget elementor-widget-text-editor\" data-id=\"da0821d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">The integration is a standard module within the Qixium platform and works directly with TOPdesk Asset Management. Basically, the link regulates: <\/p><table><thead><tr><th><p class=\"p1\"><b>Component<\/b><\/p><\/th><th><p class=\"p1\"><b>What happens<\/b><\/p><\/th><\/tr><\/thead><tbody><tr><td><p class=\"p1\">Asset synchronization<\/p><\/td><td><p class=\"p1\">Assets are automatically created and updated in TOPdesk based on Intune<\/p><\/td><\/tr><tr><td><p class=\"p1\">Template link<\/p><\/td><td><p class=\"p1\">Device types (laptops, mobiles, etc.) are linked to the correct TOPdesk asset templates<\/p><\/td><\/tr><tr><td><p class=\"p1\">Field mapping<\/p><\/td><td><p class=\"p1\">Intune fields are mapped to TOPdesk fields (expandable later)<\/p><\/td><\/tr><tr><td><p class=\"p1\">Search lists<\/p><\/td><td><p class=\"p1\">Search lists (brands\/categories) can be automatically expanded or standardized via value mapping<\/p><\/td><\/tr><tr><td><p class=\"p1\">Person link<\/p><\/td><td><p class=\"p1\">Asset is linked to a person card based on UPN\/email (or to department\/organization for shared devices)<\/p><\/td><\/tr><tr><td><p class=\"p1\">Status &amp; archiving<\/p><\/td><td><p class=\"p1\">Devices that are no longer present or have not been seen for a long time are given a status or are (optionally) automatically archived<\/p><\/td><\/tr><tr><td><p class=\"p1\">Triggers &amp; notifications<\/p><\/td><td><p class=\"p1\">Triggers on new\/changes\/status\/archiving with email and\/or TOPdesk notification (depending on model) <\/p><\/td><\/tr><\/tbody><\/table><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2136a86 elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"2136a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-cta__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/08\/sas-s4m-hart.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tWant to know how this can be applied to your situation? \t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tWe would be happy to explain it, get in touch!\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/serviceautomation.eu\/en\/contact\/\">\n\t\t\t\t\t\tClick here!\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7d2571 e-flex e-con-boxed e-con e-parent\" data-id=\"e7d2571\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3108bf elementor-widget elementor-widget-heading\" data-id=\"b3108bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions!<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bcde05 elementor-widget elementor-widget-text-editor\" data-id=\"7bcde05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>Can you determine which device types go to TOPdesk?<\/h5><p class=\"p2\">Yes. You choose which device types are processed and to which TOPdesk asset template they are linked. <span class=\"Apple-converted-space\">  <\/span><\/p><h5>What if a device is in Autopilot\/Intune but not in TOPdesk?<\/h5><p class=\"p2\">New devices can be added to TOPdesk based on Autopilot. As soon as they &#8220;flush&#8221; into Intune, fields can be automatically supplemented further. <span class=\"Apple-converted-space\">  <\/span><\/p><h5>What if a device is no longer in Intune?<\/h5><p class=\"p2\">Then TOPdesk can be given a status value (e.g., \u201cno longer in Intune\u201d) and the asset can optionally be archived automatically. If the device returns later, it can become active again (history remains visible). <span class=\"Apple-converted-space\">  <\/span><\/p><h5>We have multiple names for the same brand, is that manageable?<\/h5><p class=\"p2\">Yes. In addition to automatically expanding search lists, there is value mapping (e.g., \u201cHP\u201d, \u201cHewlett Packard\u201d, \u201cHP Inc.\u201d to one standard value in TOPdesk). <span class=\"Apple-converted-space\">  <\/span><\/p><h5>Business case: what does it yield?<\/h5><p class=\"p2\">The figures relate to savings based on 100 devices. The average saving quickly amounts to \u20ac380 per device per year (with substantiation on themes such as cost management, compliance\/risk, security, efficiency, sustainability, and visibility &amp; control).  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13f236d elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"13f236d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-cta__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/serviceautomation.eu\/wp-content\/uploads\/2025\/08\/sas-s4m-hart.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tDo you want to make your IT Asset Management (ITAM) in TOPdesk truly up-to-date and reliable, without manual work? \t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tThen the Microsoft Intune\u2013TOPdesk integration is a quick step with direct impact on costs, overview, and compliance. We would be happy to explain it, get in touch! \t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/serviceautomation.eu\/en\/contact\/\">\n\t\t\t\t\t\tClick here!\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3c8696 e-flex e-con-boxed e-con e-parent\" data-id=\"a3c8696\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af9537e elementor-widget elementor-widget-text-editor\" data-id=\"af9537e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Didn&#8217;t find what you were looking for? Search below for other Intune cases!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7bb081 elementor-widget elementor-widget-search\" data-id=\"f7bb081\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;submit_trigger&quot;:&quot;click_submit&quot;,&quot;pagination_type_options&quot;:&quot;none&quot;}\" data-widget_type=\"search.default\">\n\t\t\t\t\t\t\t<search class=\"e-search hidden\" role=\"search\">\n\t\t\t<form class=\"e-search-form\" action=\"https:\/\/serviceautomation.eu\/en\/\" method=\"get\">\n\n\t\t\t\t\n\t\t\t\t<label class=\"e-search-label\" for=\"search-f7bb081\">\n\t\t\t\t\t<span class=\"elementor-screen-only\">\n\t\t\t\t\t\tSearch\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\n\t\t\t\t<div class=\"e-search-input-wrapper\">\n\t\t\t\t\t<input id=\"search-f7bb081\" placeholder=\"Intune ......\" class=\"e-search-input\" type=\"search\" name=\"s\" value=\"\" autocomplete=\"off\" role=\"combobox\" aria-autocomplete=\"list\" aria-expanded=\"false\" aria-controls=\"results-f7bb081\" aria-haspopup=\"listbox\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<output id=\"results-f7bb081\" class=\"e-search-results-container hide-loader\" aria-live=\"polite\" aria-atomic=\"true\" aria-label=\"Results for search\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"e-search-results\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/output>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<button class=\"e-search-submit  \" type=\"submit\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<span class=\"\">\n\t\t\t\t\t\tSearch\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t<input type=\"hidden\" name=\"e_search_props\" value=\"f7bb081-3937\">\n\t\t\t<\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Many organizations use Microsoft Intune for device management but lack an up-to-date and usable asset overview in TOPdesk. With the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3940,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[70],"tags":[77,78,76,74,75,35,144,67],"class_list":["post-3937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-assets","tag-datalink","tag-entra","tag-intune","tag-microsoft","tag-sas","tag-sas-assets","tag-topdesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Easily manage your mobile IT assets with the Microsoft Intune\u2013TOPdesk integration! - Service Automation Suite<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serviceautomation.eu\/en\/easily-manage-your-mobile-it-assets-with-the-microsoft-intune-topdesk-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Easily manage your mobile IT assets with the Microsoft Intune\u2013TOPdesk integration! - Service Automation Suite\" \/>\n<meta property=\"og:description\" content=\"Many organizations use Microsoft Intune for device management but lack an up-to-date and usable asset overview in TOPdesk. 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