Forms in the TOPdesk Self Service Portal are the starting point of service provision for many organizations. They are recognizable, integrated into TOPdesk, and do what they need to do. At the same time, these forms are largely static and have limited expandability, especially in cloud environments. And you notice that as soon as processes become more complex.

SAS builds on this

With our SAS Forms module, we extend the TOPdesk SSP functionally, without abandoning the TOPdesk principle. The SSP remains the starting point for the user, and TOPdesk remains in charge of registration, status, and control.

The difference lies in what happens after the form.

With the SAS Forms module, forms become dynamic and smart. They can retrieve data from TOPdesk, combine with other sources, compare, model, and specifically write back. A form not only starts a ticket but also sets a complete process in motion.

In combination with SAS Automations, we perform actions fully automatically. Think of automatically assigning Azure or AD security groups and, very importantly: including administrative recording. TOPdesk registers the request, SAS executes the process, monitors the execution, and links the result back. An additional advantage is that administrators need to access tooling such as Azure and/or AD less often.

From SAS, you can also manage this, with options such as “re-run” or re-run parts of the chain, without actual access to all the sources and/or even TOPdesk.